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First Impressions Last!
Discover why saying Say "Thank You" is the first thing you should do when someone becomes a client.
If you don't say thank you immediately after someone becomes a client. the chances are the first time you will be speaking to them it will be to say Sorry.
- Sorry our instructions weren't clear
- Sorry the product shipped late
- Sorry you lost your password
Take the time to say thank you first.
so "Sorry" is not the first and lasting impression that a client gets.
It can be as simple as a thank you and a link to where to get support...